Last Update: January 1, 2023
This Privacy Policy describes how SCNA Inc. DBA Whatley Funeral Planning (“Company”, “we”, “our” or “us”) collects, uses, and shares information about you when you visit our website www.whatleyfuneralplanning.com (the “Site”) or use our mobile applications (the “Apps”), or otherwise engage with us, including for any funeral services or cremation services (collectively, our “Services”).
Information We Collect
We collect information about you directly from you and automatically through your use of our Services.
Information We Collect Directly From You. The information we collect from you depends on how you use our Services. We collect information from you when you:
- Purchase or inquire about our funeral services, cremation services or other products. This information may include your name, email address, phone number, address, details regarding the deceased individual, funeral service details and payment information.
- Create an account on our Services. We collect information such as your name, email address, phone number, login credentials and other account profile information you provide.
- Contact us via email or our contact forms. We collect information such as your name, email address, phone number, the contents of the message and attachments you may send to us, and any other information you choose to provide.
- Take part in a survey, contest or promotion. We collect information you provide us with these activities.
- Communicate with us via third-party social media sites. We collect information you allow those sites to share with us, including profile information.
Information We Collect Automatically. We also collect information automatically when you use our Services:
- Usage Information. We collect information about your interactions with our Services, such as the pages or content you view, your searches for funeral homes or cremation providers, bookings or purchases made, items viewed or added to your cart, and the duration of your visits.
- Device Information. We collect information from the device and application you use to access our Services, such as your IP address, operating system version, device type, system and performance information, and browser type, language and version.
- Location Information. With your consent, we may collect information about the precise location of your device when you use or visit our Services.
- Cookies and Tracking Technologies. We and our third-party partners use cookies and other tracking technologies on our Services to collect and store certain information. These technologies help us recognize you, remember your preferences and settings, analyze how you use our Services and personalize ads and content for you.
How We Use Your Information
We use your information for the following purposes:
- Provide our Services to you, including providing customer service, processing transactions, fulfillment of orders, communicating with you about our Services and changes to our policies.
- Personalize your experience using our Services such as tailoring content we display to you and offering location customization.
- Administer contests, sweepstakes, promotions or surveys.
- Communicate with you about products, services, offers, promotions, and events offered by Company and others we think you may find of interest.
- Analyze trends, administer or optimize our Services, and gather demographic information about our user base.
- Detect, investigate and prevent activities that may violate our policies or be fraudulent or illegal.
- Perform other business activities as needed to provide our Services, administer our business or comply with legal requirements.
- We do not sell your personal information to third parties, and will not do so without providing you notice and choice.
How We Disclose Your Information
We disclose your information to third parties under the following circumstances:
- Service Providers. We disclose information to third party vendors and partners who assist us by performing services such as hosting and maintaining our Services, fulfilling orders, processing payments, monitoring and analyzing our Services, providing location services, conducting surveys, administering email campaigns, and performing other services.
- Legal Compliance and Security. We may disclose your information to law enforcement, government agencies or third parties when we believe it is reasonably necessary to comply with a law, regulation, subpoena or court order; to protect the safety and security of our Services, systems and users; or to protect our rights and property or the rights, property or safety of others.
- Business Transactions. We may disclose your information to third parties in connection with a reorganization, merger, sale, joint venture, assignment, transfer of assets or equity, or other acquisition or disposition of all or any portion of our business.
- Aggregated and De-Identified Data. We may share aggregated and/or anonymized data with third parties for research, marketing, analytics and other purposes, provided such data does not identify you.
- Your California Privacy Rights
If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), subject to limited exceptions:
- Right to Know. You have the right to request that we disclose to you what personal information we collect, use, and disclose.
- Right to Delete. You have the right to request that we delete certain personal information we have collected from you.
- Right to Non-Discrimination. We will not discriminate against you for exercising these rights.
To submit a request to exercise your rights under the California Consumer Privacy Act (CCPA), contact us as indicated in the “Contact Us” section below. We will verify and seek to fulfill your request according to requirements under the law.
To find out more about the CCPA please visit their website:
https://oag.ca.gov/privacy/ccpa
How We Protect Your Information
We maintain administrative, technical and physical safeguards to protect the security and confidentiality of the information we collect. These safeguards vary based on the sensitivity of the information. Although we take reasonable steps to secure your information, no computer security system can completely eliminate security risks.
We endeavor to retain information no longer than reasonably necessary for the purposes for which the information is processed, unless a legal requirement mandates longer retention.
Children’s Privacy
We do not knowingly collect personal data from children under the age of 13 without parental consent, except as permitted by the Children’s Online Privacy Protection Act. If you believe we may have collected information from a child under 13, please contact us as indicated under “Contact Us” so we can take appropriate action.
External Links
Our Services provide links to other websites and applications. We are not responsible for the privacy practices of those sites and applications and encourage you to read their privacy policies before providing personal information to them.
Changes to this Policy
We may change this Privacy Policy from time to time. If we make significant changes, we will post a prominent notice on our website or application or send you an email to inform you of the changes.
Contact Us
If you have any questions about our Privacy Policy or information practices, you can reach our Data Protection Officer at:
SCNA Inc. DBA Whatley Funeral Planning
info@whatleyfuneralplanning.com
